Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single assistance request you send to us will be dealt with within maximum one hour. If your ticket or e–mail needs further assistance from a server administrator, we’ll forward it and leave a note to inform you that your matter is being worked on. If you order our Admin Services package, any of the server administration services included there will be completed at a time of your liking.
An Outstanding Client Care Service
Our client support staff will be available to you 24–7 if you need help working with our Site Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. What is more if you require assistance handling the daily admin tasks on your server, you can take a look at our Admin Services package, which includes backup hard disk drive space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Section
We have provided our Site Control Panel with an extensive knowledge base, which includes exhaustive explanations of its features and functions. Additionally, we have shot in–depth video tutorials that will further show you how to carry out a particular task or resolve a frequently experienced issue. All the instructional articles and the tutorial video clips are readily reachable from each Site Control Panel section through the Help and Videos buttons in the top right corner.