A ticketing system is the most widely used correspondence medium that hosting providers offer to their customers. It is usually part of the billing account and is the most effective way to deal with a problem that requires a certain amount of time to investigate or that has to be forwarded to an admin. In this way, all replies added by either party will be stored in the very same place in the event that someone else wants to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than 2 accounts to perform a particular procedure or to contact the company’s help desk support team. In case you want to administer a couple of domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Plus, it could take considerable time for the provider to reply to your ticket requests.