Being able to get in touch with your shared hosting supplier any time you have any questions or encounter any problems is quite important and how fast they will reply and take action can be essential, especially if your site is business-oriented, as more downtime can often mean losing potential customers. The support options are one way to identify genuine suppliers from resellers. The second typically reply just to e-mails or support tickets and you'll have to wait for a day or more in order to receive a response. In case your problem needs several responses, you may end up losing days so as to have a simple problem fixed. Using the services of an authentic and reliable hosting supplier, you'll be able to contact the support team at any moment and get a prompt response whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
Our shared hosting packages
offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our services well before you make an order or you're an existing client and you have a question or some difficulty, you are able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical matters or any issues which need more time to analyze and resolve. In contrast to many other web hosting providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, therefore whatever your issue is, it'll be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting
that we offer feature 24/7 customer and technical support, therefore no matter what problem you experience, you will be able to get in touch with us and we'll help you right away. Our guaranteed answer time for each e-mail or trouble ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the reply time hardly ever exceeds 20 min. Furthermore, we offer telephone support with several local numbers internationally as well as a live chat, so that you are able to contact us and receive additional details about our solutions even if you do not have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan specifications, email configuration, hosting account settings, and many others. If you use our services, you will not ever have a scenario where you need to wait for a couple of days to get a problem solved like you will need to do with a lot of other service providers.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server
through our company, you can get in touch with us at any time using various channels and the maximum time that you will need to wait for an answer is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech issue, you're able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail message. If you have any common questions or you would like to find out about our website hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. In case you're looking for support for third-party software that you are unable to deploy or manage efficiently, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.